Privacy Policy
Privacy Policy
This Privacy Policy applies between you, the User of this Website, and Ella Jane, the owner and provider of this Website (ellajane.co.uk). I take the privacy of your information very seriously. This policy explains how I collect, use, and protect your personal data when you use this website or get in touch.Please read this Privacy Policy carefully.
Definitions and Interpretation
In this Privacy Policy, “Data” means any information that you provide to me via this Website. “User” means any third party that accesses the Website. “Website” means ellajane.co.uk.
Who I Am
For the purposes of UK data protection law, I am the data controller Ella Jane Winrow
Email: enquiries@ellajane.co.uk
Scope of this Privacy Policy
This Privacy Policy applies only to your use of this Website. It does not extend to any external websites that may be linked from this site (including social media platforms).
Data I May Collect
I may collect the following personal data: name, email, address, phone number (if provided) any information you choose to share when contacting me or booking a session.
How I Collect Data
Data you provide directly
I collect data when you contact me via: email or contact form, book a session or introductory call, subscribe to emails (if applicable).
Data collected automatically
When you use this Website, I may collect: IP address, browser type, pages visited and interaction with the Website. This helps improve the website experience.
How I Use Your Data
I may use your data to: respond to enquiries arrange and manage therapy sessions, provide information about my services improve the website. I will only use your data where I have a lawful basis to do so, including your consent legitimate interests (e.g. responding to enquiries).
Third-Party Services
I use trusted third-party services to support the running of my website and therapy practice. These services may process your personal data on my behalf.
Acuity Scheduling (Squarespace)
I use Acuity Scheduling to manage bookings and appointments. When you book a session, your name, contact details, and any information you provide may be stored securely within this system.
Squarespace
This website is hosted on Squarespace, which may collect certain technical data (such as IP address and browser information) to support website functionality and security.
Stripe
Payments are processed securely via Stripe. I do not have access to your full payment details (such as card numbers). Stripe processes your payment information in accordance with their own privacy policy. Where these services process data outside of the UK, appropriate safeguards are in place to ensure your data is protected.
Marketing
I do not send marketing emails unless you have explicitly opted in. You can withdraw your consent at any time by contacting:
enquiries@ellajane.co.uk
Keeping Your Data Secure
I take appropriate technical and organisational measures to protect your data, including: secure email systems, password-protected devices and limiting access to your information. If you believe your data has been compromised, please contact me at: enquiries@ellajane.co.uk
Data Retention
I will only keep your personal data for as long as necessary. For therapy clients, data may be retained in line with professional and legal requirements (for example, insurance and regulatory guidance).
Your Rights
Under UK GDPR, you have the right to: access your data, correct inaccurate data, request deletion of your data, restrict how your data is used, object to processing and request transfer of your data. To exercise any of these rights, contact: enquiries@ellajane.co.uk
Complaints
If you are unhappy with how your data is handled, you can contact the Information Commissioner’s Office (ICO): https://ico.org.uk/
Links to Other Websites
This Website may contain links to other websites. I am not responsible for their content or privacy practices. You are encouraged to review their privacy policies before using them.
Cookies
This Website is hosted on Squarespace, which may use cookies and similar technologies to support functionality and improve your experience. You can choose to disable cookies through your browser settings. Please note that some features of the Website may not function fully if cookies are disabled.
Changes to This Privacy Policy
I may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact
If you have any questions about this Privacy Policy, you can contact me at: enquiries@ellajane.co.uk